Help Center
What confirmations will I receive after placing my order?
After placing your order, you will automatically receive an order confirmation by email from the online shop.
In addition, our internal sales team will send you a binding order confirmation. Only this order confirmation constitutes the final acceptance of your order.
What should I do if I have not received an order confirmation by email?
You will receive a confirmation email immediately after placing your order. If it does not appear in your inbox, please also check your spam or promotions folder.
If you still have not received the confirmation, feel free to contact our customer service team. We will be happy to verify whether your order has been successfully received.
Can I change my delivery address after placing an order?
Unfortunately, it is not possible to change the delivery address after your order has been completed.
If you have any questions or an urgent issue, our customer service team will be happy to assist you.
Can I modify my order after it has been placed?
Once your order has been completed, changes to items or sizes are generally no longer possible. Likewise, multiple orders cannot be combined retrospectively.
If you have any questions or an urgent issue, our customer service team will be happy to assist you.
Can I still cancel my order?
After your order has been completed, cancellation is generally no longer possible.
If you have any questions or an urgent issue, our customer service team will be happy to assist you.
Why was my order or individual items canceled?
Sometimes it can happen that a product is already sold out, even though it still appears as available in the shop. This is because the stock levels are updated with a slight delay.
Especially for very popular items, it may occur that they sell out during your ordering process. In rare cases, our system does not detect this immediately, which is why we may need to cancel the order or individual items afterwards.
We appreciate your understanding and are continuously working to avoid such cases.
Is there a minimum order value?
No, there is no minimum order value. However, for orders with a net merchandise value under CHF 250.00, a small order surcharge of CHF 13.87 net is automatically applied.
What is the small order surcharge?
If your net merchandise value is below CHF 250.00, a small order surcharge of CHF 13.87 net is automatically added to your shopping cart.
As soon as you reach or exceed a net merchandise value of CHF 250.00, the small order surcharge is automatically waived and removed from your shopping cart.
Which payment methods are available to me?
For your orders, we offer payment by invoice.
Please note: The invoice will be automatically sent to you by email from accounting@dogger.ch.
When and how will I receive my invoice?
After your order, the invoice is automatically generated and sent to you by email. This usually happens within a few hours and may occur before your goods are delivered.
What is the payment deadline?
The payment term is 30 days net from the invoice date.
How and when will I receive my credit note?
Credit notes are reviewed by us and issued if the claim is valid.
Once the review is completed, you will usually receive your credit note by email from accounting@dogger.ch within a few working days.
How are credit notes used?
Credit notes are usually sent to you by email from accounting@dogger.ch within a few working days and are automatically offset against your next invoice.
What should I do if I receive an incorrect invoice?
Please contact our internal sales team at accounting@dogger.ch and briefly describe the issue. We will review your request and correct the invoice if necessary.
Can I change the billing address?
Please contact our internal sales team at b2b@dogger.ch to change the billing address. We will review your request and update the details if necessary.
How much does shipping cost - and when is it free?
Shipping costs CHF 11.10 net.
For net order values of CHF 1000.00 or more, delivery is free of charge.
How is my order shipped and how long does delivery take?
Shipping is handled via DHL. Delivery usually takes 1-2 business days.
Please note that once the parcel has been handed over to DHL, delivery is carried out by the shipping provider. We no longer have direct influence over the exact delivery time or any possible delays.
How can I track my delivery?
As soon as your order has left our warehouse, you will receive tracking information by email directly from DHL. There you can view the current status of your shipment at any time.
Why has my order not been shipped yet?
We do our best to ship all orders as quickly as possible. However, during periods of high order volumes, there may be short delays. Please allow us some time to carefully prepare your order.
What happens in case of a damaged or incomplete delivery?
In this case, please contact our internal sales team at b2b@dogger.ch. We will review your request immediately and arrange an appropriate solution.
Can I exchange or return products?
As a B2B customer, there is generally no entitlement to exchanges or returns.
Exceptions apply exclusively in the case of valid complaints.
How do I report a complaint about damaged or defective goods?
Please contact our internal sales team at b2b@dogger.ch. For faster processing, we need your order number, a brief description of the issue, and - if possible - photos of the affected goods.
When am I entitled to a warranty?
A warranty claim exists in the case of material or manufacturing defects within the applicable warranty conditions. Each case is reviewed individually.
How is a complaint processed?
After receiving your complaint, we carefully review the case and then inform you about the next steps and a suitable solution.
What confirmations will I receive after placing my order?
After placing your order, you will automatically receive an order confirmation by email from the online shop.
In addition, our internal sales team will send you a binding order confirmation. Only this order confirmation constitutes the final acceptance of your order.
What should I do if I have not received an order confirmation by email?
You will receive a confirmation email immediately after placing your order. If it does not appear in your inbox, please also check your spam or promotions folder.
If you still have not received the confirmation, feel free to contact our customer service team. We will be happy to verify whether your order has been successfully received.
Can I change my delivery address after placing an order?
Unfortunately, it is not possible to change the delivery address after your order has been completed.
If you have any questions or an urgent issue, our customer service team will be happy to assist you.
Can I modify my order after it has been placed?
Once your order has been completed, changes to items or sizes are generally no longer possible. Likewise, multiple orders cannot be combined retrospectively.
If you have any questions or an urgent issue, our customer service team will be happy to assist you.
Can I still cancel my order?
After your order has been completed, cancellation is generally no longer possible.
If you have any questions or an urgent issue, our customer service team will be happy to assist you.
Why was my order or individual items canceled?
Sometimes it can happen that a product is already sold out, even though it still appears as available in the shop. This is because the stock levels are updated with a slight delay.
Especially for very popular items, it may occur that they sell out during your ordering process. In rare cases, our system does not detect this immediately, which is why we may need to cancel the order or individual items afterwards.
We appreciate your understanding and are continuously working to avoid such cases.
Is there a minimum order value?
No, there is no minimum order value. However, for orders with a net merchandise value under CHF 250.00, a small order surcharge of CHF 13.87 net is automatically applied.
What is the small order surcharge?
If your net merchandise value is below CHF 250.00, a small order surcharge of CHF 13.87 net is automatically added to your shopping cart.
As soon as you reach or exceed a net merchandise value of CHF 250.00, the small order surcharge is automatically waived and removed from your shopping cart.
Which payment methods are available to me?
For your orders, we offer payment by invoice.
Please note: The invoice will be automatically sent to you by email from accounting@dogger.ch.
When and how will I receive my invoice?
After your order, the invoice is automatically generated and sent to you by email. This usually happens within a few hours and may occur before your goods are delivered.
What is the payment deadline?
The payment term is 30 days net from the invoice date.
How and when will I receive my credit note?
Credit notes are reviewed by us and issued if the claim is valid.
Once the review is completed, you will usually receive your credit note by email from accounting@dogger.ch within a few working days.
How are credit notes used?
Credit notes are usually sent to you by email from accounting@dogger.ch within a few working days and are automatically offset against your next invoice.
What should I do if I receive an incorrect invoice?
Please contact our internal sales team at accounting@dogger.ch and briefly describe the issue. We will review your request and correct the invoice if necessary.
Can I change the billing address?
Please contact our internal sales team at b2b@dogger.ch to change the billing address. We will review your request and update the details if necessary.
How much does shipping cost - and when is it free?
Shipping costs CHF 11.10 net.
For net order values of CHF 1000.00 or more, delivery is free of charge.
How is my order shipped and how long does delivery take?
Shipping is handled via DHL. Delivery usually takes 1-2 business days.
Please note that once the parcel has been handed over to DHL, delivery is carried out by the shipping provider. We no longer have direct influence over the exact delivery time or any possible delays.
How can I track my delivery?
As soon as your order has left our warehouse, you will receive tracking information by email directly from DHL. There you can view the current status of your shipment at any time.
Why has my order not been shipped yet?
We do our best to ship all orders as quickly as possible. However, during periods of high order volumes, there may be short delays. Please allow us some time to carefully prepare your order.
What happens in case of a damaged or incomplete delivery?
In this case, please contact our internal sales team at b2b@dogger.ch. We will review your request immediately and arrange an appropriate solution.
Can I exchange or return products?
As a B2B customer, there is generally no entitlement to exchanges or returns.
Exceptions apply exclusively in the case of valid complaints.
How do I report a complaint about damaged or defective goods?
Please contact our internal sales team at b2b@dogger.ch. For faster processing, we need your order number, a brief description of the issue, and - if possible - photos of the affected goods.
When am I entitled to a warranty?
A warranty claim exists in the case of material or manufacturing defects within the applicable warranty conditions. Each case is reviewed individually.
How is a complaint processed?
After receiving your complaint, we carefully review the case and then inform you about the next steps and a suitable solution.